Faster Claims Resolution
Bondable's digital mediation process makes it simple, transparent and fast to settle a claim from anywhere.
Currently, if there's a dispute over bond claims, tenants must go through a time-consuming mediation and tribunal process to get a resolution. Instead, Bondable offers a digital mediation process to resolve the claim faster without any fees.
What happens if there's a claim?
We’ve streamlined the claims process by providing a digital mediation service to help resolve claims quickly, easily and at no extra cost.
Through our mediation service which is designed for a fast, transparent, and fair resolution, we work with the tenant and the landlord or their representative to come to an agreement quickly.
1. Claim Lodged
A landlord or their representative lodges a claim via the Bondable platform. Bondable instantly pays the value of the claim up to one month's rent .
2. Mediation
The landlord or their representative and tenant use the Bondable digital mediation app to settle the claim.
If settlement is not agreed via the Bondable mediation process, the traditional bond is lodged, and a raised with Tribunal by the landlord or their representative.
3. Settlement
Accountable parties settle the claimed amount with Bondable, based on the outcome of the digital mediation or the Tribunal order.
If the Tribunal order is higher than the claimed amount, Bondable will instantly pay the difference to the landlord or their representative up to one month's rent.
Bondable will then manage any recovery of funds from the tenant up to one month's rent.
Delivered in partnership with the REIV
The mediation process then follows after the dispersal of funds, so it’s in our interest to arrive at a mutually agreed resolution as quickly as possible.
We’ve designed a digital mediation solution that uses automation to make settlements more efficient.
