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Our support team are here to answer any questions you have about our service. We'll reply to your query within one business day.
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FAQs
Why do I need to set up an account?
To ensure we meet our regulatory obligations when you first lodge a notice of claim we are required to complete a know your customer check and take steps to ensure the bank account details provided are correct. These checks are completed when you first set up your account.
Why do I need to upload documentation when making a claim?
When you commence a dispute we need to make sure all documentation is in order, including:
- Checking the tenancy agreement is in place.
- Checking you are the Rental Provider's representative by checking the authority.
- Checking that the Rental Provider owns the property.
Essentially, some basic checks so we can offer you a great service and experience.
- Checking the tenancy agreement is in place.
- Checking you are the Rental Provider's representative by checking the authority.
- Checking that the Rental Provider owns the property.
Essentially, some basic checks so we can offer you a great service and experience.
Do you really offer instant payment of claims?
Yes! We know you have a business to run so when a notice of claim is lodged with Bondable you will be instantly paid the claim amount. The claim amount can be up to a month's rent and may include non-payment of rent. You must then actively work to resolve the claim through our digital mediation process.
What happens if a Renter misses a payment?
Life happens! If a Renter misses a payment we will give the Renter 7 days to make good on that payment.
If, after 7 days the Renter has not made payment we will then commence a collections process.
At this point, there is no impact on the Renter's credit score, we will do what we can to help the Renter get back on track.
If, after 7 days the Renter has not made payment we will then commence a collections process.
At this point, there is no impact on the Renter's credit score, we will do what we can to help the Renter get back on track.
Is Bondable a credit product?
Yes. We undertake a credit check on Renters as part of the application process. It doesn't impact a Renter's credit score. We want to make sure Bondable customers are never disadvantaged by using our products.