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Our support team are here to answer any questions you have about our service. We'll reply to your query within one business day.
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Bond is boring. There's so many better places to park your cash - shares, crypto, under the mattress... Bondable gives you the freedom to invest and spend your way.

✔ Just $19/month

✔ Online mediation & legal support

✔ More affordable way to rent

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Why do I need to set up an account?
To ensure we meet our regulatory obligations when you first lodge a notice of claim we are required to complete a know your customer check and take steps to ensure the bank account details provided are correct. These checks are completed when you first set up your account.
Why do I need to upload documentation when making a claim?
When you commence a dispute we need to make sure all documentation is in order, including:
- Checking the tenancy agreement is in place.
- Checking you are the Rental Provider's representative by checking the authority.
- Checking that the Rental Provider owns the property.

Essentially, some basic checks so we can offer you a great service and experience.
Do you really offer instant payment of claims?
Yes! We know you have a business to run so when a notice of claim is lodged with Bondable you will be instantly paid the claim amount. The claim amount can be up to a month's rent and may include non-payment of rent. You must then actively work to resolve the claim through our digital mediation process.
What happens if a Renter misses a payment?
Life happens! If a Renter misses a payment we will give the Renter 7 days to make good on that payment.
If, after 7 days the Renter has not made payment we will then commence a collections process.
At this point, there is no impact on the Renter's credit score, we will do what we can to help the Renter get back on track.
Is Bondable a credit product?
Yes. We undertake a credit check on Renters as part of the application process. It doesn't impact a Renter's credit score. We want to make sure Bondable customers are never disadvantaged by using our products.

Can’t find the answer you’re looking for in our FAQs? Please chat to our friendly team.

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